Microsoft Great Plains Dynamics GP Integration Manager Troubleshooting & FAQ

In this small article we would like to give guidelines to Great Plains IT support people, who is trying to troubleshoot Microsoft Dynamics GP in-house, sometimes appealing to Microsoft Business Solutions support. GP IM is using several technologies, however the most popular is Great Plains workstation as OLE server - this technology comes back to 1990th when Microsoft was parading with its OLE, OLEDB, ODBC and other technologies and is tightly linked with Microsoft Data Access Components (MS DAC). In general you may think about processes this way - when you launch traditional IM it hides Microsoft Great Plains workstation and uses it behind the scenes to validate GP business logic

o IM Known Bugs. This is when you are getting error messages, related to MDAC libraries, such as TTGErrors. You have to look for the exact remedy in Microsoft Dynamics techknowledge database, but general rule is this - try to clean up MDAC installation, uninstall IM and then install newest MDAC and reinstall IM

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o IM Registration issues. Since version 7.5 Microsoft requires IM to have separate reg key. Known issue with entering reg key is if you do not install IM properly, but simply copy GP workstation folder and IM program files - in this case Windows registry has no info about IM and it "forgets" about registration. You need to reinstall IM and apply recent IM service packs accordingly

o eConnect. This should be IM future, it is in process of being rewritten in eConnect. eConnect doesn't have performance obstacles and doesn't use OLE server. With this new technology IM will be capable to import unlimited number of records in "real time"

o Old versions of IM. Some versions of Great Plains Dynamics/eEnterprise were released with IM, which needed immediate service pack application - otherwise it simply was not functional. If you are on GP version 7.0 - please do not install IM from CD - look for the service pack

Please feel free to call us at any time: 1-866-528-0577, 1-630-961-5918, help@albaspectrum.com , skype albaspectrum

Microsoft Great Plains Dynamics GP Integration Manager Troubleshooting & FAQ

Andrew Karasev, Alba Spectrum Technologies ( http://www.albaspectrum.com [http://www.enterlogix.com.br] ), serving clients in Chicago, Houston, Los Angeles, Dallas, San Diego, San Francisco, Miami, New Orleans, New York, Boston, Denver, Minneapolis, St. Luis, Springfield, Aurora, Naperville, Milwaukee, Boston, Atlanta, Orlando, Ft. Lauderdale, Boca Raton, Calgary, Seattle, Provo, Las Vegas, Sacramento, Toronto, Montreal, internationally: Australia, New Zealand, Palau, Pakistan, Egypt, Germany, France, Spain, UK, Latin America and Brazil

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